If your subscription payment fails, it could be due to various reasons such as insufficient funds, expired payment details, or technical issues. Here’s what to expect and how to resolve the situation to maintain uninterrupted access to your membership:

1. First Payment Failure:

When your payment fails the first time, you will receive an email notification with an invoice and instructions on how to update your payment method. During this stage, your membership will still be active but marked as 'Unpaid.' You can continue using it while resolving the issue.

2. Check Payment Details:

Log in to your account and review your payment information. Ensure that your credit or debit card details are correct and up to date. If you recently changed banks or cards, make sure to update your information to avoid further issues.

3. Second Payment Failure:

If the payment fails again after the first attempt, you will receive another email with an invoice. At this stage, your membership will be temporarily deactivated, and you will lose access to your membership benefits. To reactivate it, update your payment details and pay the invoice as soon as possible.

4. Third Payment Failure:

If the payment fails a third time, your membership will be permanently cancelled. You will receive a final email with an invoice. If the invoice is paid before the cancellation, your membership will be reactivated.

5. Sufficient Funds:

Make sure you have enough funds on your card to cover the subscription fee. Insufficient funds will prevent the transaction from going through, which can lead to a payment failure.

6. Contact Customer Support:

If you cannot resolve the issue on your own, reach out to customer support for assistance. They can provide guidance on how to update your payment details or resolve any technical issues you may be facing.

By following these steps and addressing payment issues promptly, you can avoid the loss of your membership benefits. If you need any further assistance, don’t hesitate to contact your padel location!