When you make a booking through Ledap.app, the total amount is reserved on your card but not immediately charged. This total includes the court fee and a separate, non-refundable platform fee.
Key points:
- Cancellations: If you cancel a booking according to the venue's cancellation policy, the court fee will be released back to your card. However, the platform fee is non-refundable.
- Platform Fee: This fee covers the cost of our booking service and is charged separately from the court fee. It is clearly displayed during the checkout process.
- Refund Timing: While we process refunds immediately upon cancellation, it may take up to 7 banking days for the funds to appear in your account. This timing depends on your bank and is outside of Ledap.app's control.
- Venue-Specific Policies: Each venue may have its own cancellation policy. Always check the specific terms in your booking confirmation.
- Disputes: For any issues related to the court or venue itself, please contact the venue directly. For questions about the platform fee or the booking process, contact Ledap.app customer support at [email protected]
By making a booking through Ledap.app, you agree to this refund policy. We strive to provide transparent and fair terms for all our users.